A Working Session

Show Me the Receipts

How Donor Trust Actually Gets Built

About

Show Me the Receipts is a working session for development directors, fundraising professionals, and anyone whose work depends on donor trust. It is not a compliance discussion. It is a session that asks one specific question: where is your organization keeping the promises it made — and where is it not?

The argument is simple. Trust is not a feeling. Trust is the verifiable record of promises made and kept — every promise, by every party, across time. In fundraising, those promises take two forms: the receipts your donor can see (the formal commitments your profession has made — the codes, bills of rights, and case-for-support claims) and the receipts your donor can't see (the underground network of internal handoffs, data integrity, timing, and personally-issued promises that determine whether the visible ones land). Trust is what those receipts add up to, in total.

The downloads below are working tools. The Reference Card is an inventory of the receipts your organization issues, designed for the wall above your desk. The Trust Audit is a worksheet for taking the work back to your own portfolio — picking one donor, one relationship, and tracing what's being kept and what's slipping. They are designed to be used, not read.

Make a promise. Keep it.

Make another. Keep it.

Trust is what the receipts add up to.

Downloads

8.5 × 11 Reference

The Reference Card

A complete inventory of the receipts your organization issues — the ones your donor can see on one side, the ones they cannot see on the other. Designed for the wall above your desk and to anchor team conversations about where promises are being kept and where they are slipping.

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Worksheet

The Trust Audit

A working tool for taking the receipts argument back to your own portfolio. Pick one donor or relationship you personally own, name the receipts you issue and the receipts you inherit, trace one breakdown, and commit to one specific receipt you will keep in the next 30 days.

Coming soon

“Today's problems come from yesterday's ‘solutions.’”

Peter Senge · The Fifth Discipline

“Cause and effect are not closely related in time and space.”

Peter Senge · The Fifth Discipline